Category: Renters

Rainbow flag on building

LGBTQIA+ Community Survey

This questionnaire is part of an ongoing research project we’ve commissioned into the specific housing issues faced by Sydney’s queer community. The results will help to drive stronger advocacy on this issue, so we’d love to hear from as many people as possible.

If you can, please take 15 mins to complete the survey and send it on to friends, family or colleagues in the Sydney LGBTQIA+ community. It is completely anonymous, however you can choose to add your contact details if you would like us to reach out and discuss the questions in more depth. Any stories or data that are included in our public research report will be completely anonymised. 

We know homelessness and housing stress affects people in complex ways, and we greatly appreciate you taking the time to share your experience. If you’ve faced discrimination because of your sexuality or gender identity, if you feel like you’ve had to hide your identity to access housing or support, or if you’ve faced homelessness regardless of your identity, your experience matters. 

The information collected in this survey will help to provide a clearer picture of the housing issues faced by the Sydney LGBTQIA+ community. It will also let us know what kind of solutions you think would be the most helpful in addressing these issues. 

Please follow the link below to fill out the survey now! We greatly appreciate your input. 

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NSW 2023 State Election – I Rent and I Vote

The upcoming election has renters in the hot seats, especially in marginal seats in Sydney’s west. Closer to home, voters in the over 92,000 renting households in the seats of Sydney, Newtown, Balmain and Heffron have a lot at stake. This includes the nearly 9,500 social housing households, many facing disruption and dislocation; the 5,000 or so households waiting up to 10 years for social housing; or the average renting household living with the harsh reality of a tenancy system that is tipped against them.

While NSW Labor and Liberals have offered the usual politically attractive (though largely self-defeating) first-home buyer offers, neither has announced any large commitment to reverse the decade-long reduction in the state’s social housing safety net – now languishing at well below 5 per cent of total housing.

Shelter NSW calls on all renters and anyone who cares about equity, fairness and inclusive growth to critically assess the housing and homelessness commitments being made.

Here is a range of notable housing and homelessness commitments announced so far.

1. Rental stability and security – removing No Grounds Evictions: supported by Labor and Greens.

2. Rental affordability

Labor: allow rental bonds to be transferred directly to another property reducing the financial burden. Greens support.

Ending rent bidding and unfair rent increases.
l: in December 2022, the NSW Government outlawed the practice of solicited rent bidding. But prospective tenants can still make offers. • Labor made a subsequent commitment to tackle this by improving transparency. • Greens: introduce an immediate rent freeze.

3. Making it easier to own pets in rental homes: supported by Labor and Greens.

4. Improved enforceable minimum standards in rental dwellings including energy-efficiency standards: supported by Greens.

5. Grow the stock of social and affordable housing

Labor: mandatory requirement for 30 per cent of all homes on surplus government land to be set aside for social, affordable and universal housing; deliver more affordable rental housing in regional areas. • Liberal: notes that it has already commenced doing this around transport sites. • Greens: ban the sale of public housing and land that can be used for housing; require 30 per cent affordable housing in all new large private residential developments and legislate a target of 10 per cent of all housing to be public and not-for-profit community housing.

Other notable housing policy commitments

Liberal: Develop enforceable guidelines to better protect renters’ data privacy. • Shared Equity home ownership program for specific cohorts. NSW Government would contribute a proportion of the purchase price of a property in exchange for an equivalent interest in the property. • Domestic Violence victims support: interest-free rental bond loans and access to other first home buyer schemes.

Labor: Creation of a Rental Commissioner to be an “advocate and voice for renters” and Homes NSW to bring social housing construction, maintenance and tenant management under the same roof.

Greens: Increase regulation of the short-term rental accommodation market and introduce a 5 per cent empty homes (over 6 months) levy.  

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Scaling Youth Foyers for NSW

There is renewed nation-wide interest in the Youth Foyer model as a strategic response for some young people at risk of homelessness. The value of the model lies its integration of housing with strategies for the effective transition from vulnerability to further education and employment.

It is timely for local, State and Commonwealth government to consider scaling up Foyers in NSW as:

  • Foyer Central has recently opened in Sydney (Uniting, St George Community Housing, Social Ventures Australia), with NSW and Commonwealth support
  • Victorian research has improved on the quality of previous evaluations and demonstrated positive outcomes and a cost-benefit for government (Coddou,, 2019) – consistent with less rigorous evaluations of other foyers
  • AHURI has published its peer-reviewed Redesign of a homelessness service system for young people (MacKenzie,, 2020) which positions Foyers as an important part of wider youth-specific social housing options.

In this Policy Brief we explore key issues of:

  • Where do Foyer’s fit in the policy landscape?
  • What reasons are there for governments to invest in Foyers?  
  • What might be an appropriate scale for NSW?

Why is this issue important?

Between 40 and 50 percent of young people exiting homelessness services move into a situation of further homelessness, indicating a need for youth-specific social housing options which recognise their developmental needs, and their low and insecure incomes (MacKenzie,, 2020).

Sixty to seventy percent of Australians who ever seek help from Specialist Homelessness Services (SHS) have left school before completing Year 12 and never recovered their education (MacKenzie, Flatau et al. 2016). If people leave school without Year 12 or equivalent and do not recover their education by the age of 24 years they largely remain disadvantaged for the rest of their lives (Lamb and Huo, 2017).

Improving life-course outcomes

Improving the outcomes experienced by vulnerable young people is a critical challenge for communities and governments. Much is invested in the health, education and wellbeing of children, but the return on that investment can be lost during the transition to adulthood, leaving young people with diminished life-course outcomes.

The best evidence available on the costs of different cohorts of people to the NSW Government (Their Futures Matter – Data Snapshot, 2019) indicates that at June 2017 there were just over 30000 vulnerable young people transitioning to adulthood in NSW. Based on linked data and an actuarial assessment, these young people were expected to cost just the NSW Government a total of $3.9B more than their average peers.

The NSW Government’s Better Lives for Vulnerable Teens Review (DCJ, 2014) found that:

  • Young people’s experiences of fragmented services and serial crisis interventions can do further damage to their wellbeing and life-course outcomes
  • Education and employment are foundational to young people’s transition to independence and long-term outcomes (see also MacKenzie,, 2020)
  • A focus on achieving education and employment outcomes can be used to drive holistic responses to the factors contributing to a young person’s vulnerability 

Foyers are a critical option for policy makers to consider because they redress the Australian siloing of housing/homelessness services from education/employment services, and they shape delivery to achieve education and employment outcomes. 

What does the research tell us?

Since the 1990s Foyers emerged in the UK, United States, Australia, France and elsewhere as a response to youth homelessness. Meta-reviews of the evidence conducted in Australia (Levin 2015) and Norway (Menseses-Echavez & Berg, 2018) found that while many international studies since 1995 have reported positive outcomes, none had a truly rigorous research design. This deficiency has subsequently been addressed through an outcome and economic evaluation of the three Education First Youth (EFY) Foyers in Victoria.

The EFY evaluation validates what evaluations of other Foyers have reported over many years, and our use of that report is not to recommend any one model.

What makes the difference?  

Programs responding to youth homeless have remained largely unchanged in Australia for the past 30 years, despite homelessness’ complex causes (Levin et al., 2015). Rather than integrate housing with education and employment supports, programs have typically been funded in ways which over-stretch and silo services, resulting in crisis focussed delivery and limited capacity to secure long-term outcomes.

Foyers change this by providing a package of accommodation and support to young people aged 16 to 24 years who are homeless or at risk of homelessness, typically including (Menseses-Echavez & Berg, 2018):

  • Secure, stable accommodation, with an average stay of under two years
  • An up-front agreement for residents to participate in education, training or employment as a condition of their accommodation
  • Tailored youth development and support services, including training, mentoring and living skills
  • Assistance with securing employment and transitioning to independent living
  • Sports, arts and social activities

Part of what Foyers provide young people is a supportive peer community. In some evaluations some young people have found large Foyers too big (eg. greater than 90 units), or the peer environment too complex (KPMG, 2018). Accumulated experience in the UK and Australia seems to indicate that about 40 units is a good size for maintaining a positive peer community, and for maximising financial sustainability (Steen and MacKenzie, 2016).

However, each foyer needs to be designed around the young people it targets and with consideration of the surrounding community and service landscape. Some foyers provide accommodation in one site, while others have accommodation scattered around a hub. 

Who are Foyers appropriate for, and who not?

Foyers work for people who are ready to engage with training, education and employment, despite a history of vulnerability. This “readiness” approach is critical for being open to people who may otherwise be considered “too hard” or too great a risk. However, it is important that other services are therefore in place to assist people first address key risk factors in order to be ready later for Foyer life or other forms of social housing. 

The current generation of three Tasmanian EFY Foyers exclude people with

  • Unmanaged mental health issues or a recent suicide attempt
  • Unmanaged drug and alcohol issues
  • Current charges likely to lead to incarceration
  • Recent violent behaviour or serious conviction

Foyers need to be selective in their admission of people, but that screening is focussed on where they are now, not what their history is. The following table outlines the experiences of the 331 young people who entered the three EFY Foyers during the evaluation, which were largely comparable with the resident experiences reported in other Foyers (Menseses-Echavez & Berg, 2018).

Young people in the EFY Evaluation
Experienced OOHC at any time33%
Experienced detention, remand, prison at any time  4%
Experienced supported housing at any time55% Crisis accom. 29% Transitional or other
Housing at referral30% Friends, relatives 28% Crisis accom. 20% Transitional 11% Parent’s home   6% Own place   5% Sleeping rough
Lived in 3 or more places in last 12 months – at entry57%
Mental health, at entry, using Kessler-6 scale30% serious distress 40% moderate distress

Eleven percent of the Victorian EFY Foyer evaluation’s cohort were Indigenous, which was consistent with the wider Specialist Homelessness Services population in that State.

Some young people are better served by Supported or Transitional Accommodation or Affordable Housing, and will not want to enter into the kind of agreement Foyers require, nor live in that form of community. It shouldn’t be assumed that Foyers are appropriate for everyone.

Youth-appropriate forms of Housing First are also relevant for this target group (MacKenzie 2020) – as, like Foyers, they go “beyond assisting young people merely to become independent but rather to enable them to make a successful transition to adulthood” (Gaetz, 2104).

NSW has a number of programs in place to make a diversity of housing and/or support options available to young people, including through My Foundation Youth Housing. All of these housing solutions are vital for the differing needs of young people at different stages of their life journey.  

What outcomes do Foyers demonstrate? 

Participant outcomes

The EFY Foyers documented the following improvements 12 months after exit:

  • 46% of participants had improved their educational qualifications, with a further 24% still enrolled in further study
  • 36% of participants were employed – up from 19% at entry
  • 51% of participants were living in their own place – up from 6% at entry
  • Housing had been stable over the previous 12 months for 59% of participants – up from 43% at entry

The EFY Evaluation is working to produce more detailed analysis of any differences in outcomes for different cohorts of young people – this will be valuable research. The EFY Evaluation substantiates previous Foyer evaluation observations that:

  • Foyers can work well for vulnerable young people – when they are ready to engage with education and/or employment 
  • Foyers can deliver substantially positive outcomes in the domains of housing, education and employment for young people where these things were at risk at entry.

Cost-benefit for government

The EFY evaluation addressed the previous gap in the literature regarding a cost-benefit analysis. KPMG’s analysis was based on each model delivering with 331 clients, with costs/benefits calculated over twenty years. Only the costs of service delivery were included, not the capital costs.

In the analysis Transitional Housing Management demonstrated a benefit-cost ratio of 0.97, in comparison to EFY Foyer’s ratio of 1.6. Other Foyers only demonstrated a benefit-cost ratio of 1.02 but this could be improved by increasing their average scale (EFY has 40 beds compared to <20 beds) and decreasing the average length of stay (EFY 1.2 years compared to 1.5 years).

That said, flexibility regarding length of stay is an important feature of the foyer model and often reflects the level or complexity of needs of individual residents.

KPMG estimated a Net Program Impact for EFY Foyers of $9.91m over twenty years.

This analysis is deliberately conservative.

  • The likely future costs to the NSW Government alone, modelled by Their Futures Matter (2019) for a similar cohort of young people to the age of 40 years, were more than $110 000 per person greater than the average person’s costs
  • MacKenzie and Flatau (2016) measured the annual cost of 400 homeless and unemployed young people over three years and found average annual health and justice costs per person of $15000. Multiplied by 50% of the EFY foyer population over just eight years (eg. from age 17 to 24) the total cost to NSW health and justice agencies would be $5m. The KPMG analysis only includes total health and justice costs avoided of $2.2m
  • Lamb and Huo (2017) measured the fiscal and social costs of all young people who disengage from education and employment (not only homeless young people), and found an average annual fiscal cost to government of $10 300 per person, which for 50% of the EFY foyer population over 20 years would be $34m.   

The KPMG analysis reveals that Foyers are a relatively expensive model but that by achieving the desired results with a strategic target group Foyers generate a return on investment.

With the support of the NSW and Commonwealth Governments, Foyer Central is being independently evaluated and will add substantially to the evidence this report was able to draw on. Social Investment Bonds have been used to finance the delivery of Foyer Central so there will be close measurement of the outcomes achieved.

Further research on youth foyers is needed, especially for the diversity of foyers located within Australia (Steen & MacKenzie, 2016). Coddou et al.’s (2019) study has provided rigorous evidence of the impact of EFY foyers, but high-quality process, outcomes and economic evaluations of other models would be valuable. 

What are the implications of the research?

It is possible to achieve positive outcomes with vulnerable young people

The right options for the right people at the right time achieve positive results, respect a person’s autonomy and build (rather than undermine) their long-term independence.

Foyers are a rational policy option within a wider array of programs

Many vulnerable young people right now need more Supported or Transitional Housing than is available, while others (or the same young people in a year’s time) just need access to an affordable housing market. A range of housing solutions are needed. Even within the EFY Foyer cohort, 20% of residents accessed Transitional Housing at exit, and 16% were living there 12 months later.   

AHURI’s report (2020) argues for the homelessness services sector to be rebalanced from crisis responses to prevention, early intervention and post-homelessness social housing options and support. Foyers fit in the latter category, along with the My Foundations Youth Housing Company and subsidised rentals in the private market – both of which NSW is delivering.  

Between 30-60% of homeless young people have experienced OOHC (MacKenzie, at al. 2020). Thirty-three percent of EFY Foyer residents had a history of OOHC. While foyers are a great option for some young people exiting OOHC, Extended Care, as championed through the Home Stretch Campaign, would enable other options for more of these young people in relation to housing, education and employment, and improve their long-term outcomes (Deloitte, 2018). It would also significantly decrease the young homeless population.

Foyers genuinely assist vulnerable young people move beyond their history when they are ready to engage with education, employment and a peer community, and are not in the midst of ongoing episodes of instability. Fifty-five percent of the EFY Foyer residents had experienced crisis accommodation at some point, and 32% were living there just prior to entering the Foyer. Many young people will continue to need services which assist them stabilise before they can make longer term commitments.

Foyer’s help some people not need crisis accommodation again. This is why the AHURI report believes Foyers should be targeted to young people transitioning out of homelessness services, and established as part of place-based homelessness strategies, informed by local data and systems.  

Government needs to invest to achieve a return  

While Foyers have been shown to generate a positive cost-benefit, it is not the Foyer that reaps the long-term savings, but State and Commonwealth governments.

Income support is very low and employment is increasingly insecure and poorly paid for young people, meaning that Foyers cannot be delivered on the basis of rental returns. Steen and MacKenzie (2017) argue for the creation of sustainable recurrent funding to enable the scaling of Foyers in Australia. They note that Foyers in Australia do not have the kind of financial supports available to Foyers in the UK – where they have proliferated.

None of Australia’s purpose-built Foyers would have been developed without government investment and backing. There are a number of ways that government can invest in foyers to make them feasible. The investment can be up-front in the capital build and/or made over time via payments for service delivery.  

Foyer Central has been valuable as a current experience of the significant financial challenges of bringing a foyer from concept through to delivery, and a case study of that experience would be instructive for future work.

What scale might be strategic for NSW?

There are 15 accredited Foyers in Australia, including several under development in Tasmania and Queensland.

In NSW there are 60 Foyer units provided in the Illawarra by Southern Youth and Family Services, and 53 units provided through Foyer Central in Sydney. That is less than 120 units for all of NSW.

Overlapping with the 30 000 vulnerable young people aged 16 to 18 years transitioning to adulthood in 2017 identified through Their Futures Matter (2019), there were in NSW:

  • 13 700 young people aged 15 – 24 years who presented alone to a homelessness service in 2019/20
  • Almost 1000 young people who aged out of Out of Home Care in 2019/20 (DCJ, 2020), plus others who leave their placement from the age of 15 years. At any one time there would be more than 6000 people in NSW aged 16 to 24 who have exited Out of Home Care
  • 6725 mothers aged 21 years or younger with at least one child in 2017

For the purposes of outlining a way forward, if we conservatively assume that in any year just 5% of young people who present alone to NSW homelessness services would be ready and willing to access Foyers as a platform for their engagement with education and employment, that would equate to demand for 822 units (eg. 20 foyers of 40 units each) – if the average duration of stay was equivalent to the EFY experience of 1.2 years.

As Foyers are not the right service for all vulnerable young people, and that additional investment in things like Extended Care will affect demand, the true scale suitable for NSW is not knowable at this stage, but the above numbers suggest it would be cautious and reasonable to create a rolling program to develop sufficient Foyers for about 240 units over the next six years.

Given this is a very conservative starting point, at five years an assessment could be made on any further investment, based on the demand and outcomes experienced. Ongoing data from existing Foyers nationally will also provide useful information for decision makers. Place-based planning would enable decisions to be made about appropriate regional and metropolitan sites and partnerships.

It would be important to balance any investment in foyers with additional investment in Extended Care and supported medium-term and transitional accommodation for young people, and to make further decisions in that context. This is why we do not immediately advocate for many more foyers – they are not the only investment required. The important thing is to start scaling with confidence within the anticipated level of demand and allow cumulative experience to inform future decisions.

With emerging evidence on foyers’ effectiveness in Australia, and more to learn about how successful youth foyers are for young people with varied circumstances, it would be sensible to scale a diversity of youth foyers with an in-built dynamic developmental evaluation to continually inform implementation and service delivery in real time. It would also be strategic to develop financial models for the capital build of new services and/or sustainable service delivery (Steen & MacKenzie, 2016).

Where to from here?

In 2020/21 the NSW Government budgeted $291.8 million for specialist homelessness services ($1.1 billion over 4 years).

Shelter NSW applauds the NSW Government’s recent investment in Foyer Central. We also recognise NSW is investing in young people through the My Foundations Youth Housing Company and Rent Choice Youth.

We agree with AHURI in urging greater investment in prevention and early intervention, including through the delivery of Extended Care. We encourage the NSW Government to consider the development of place-based strategies to address homelessness, which would provide a strategic context within which decisions regarding the location and nature of future Foyers could be made.

There is clearly scope for the further development of Foyers in NSW right now, especially as a model targeted to young people exiting homelessness services. Foyers are an important contribution to the overall mix of pathways out of life-long vulnerability.

As Aboriginal and Torres Strait Islander young people feature among homeless and vulnerable populations further research and co-design with Aboriginal and Torres Strait Islander people, led by community-controlled organisations, would help inform future delivery.

More Foyers will not occur in NSW without government investment. This would best be done as a considered strategy rather than in opportunistic ways.

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John Engeler, Shelter NSW CEO, for Parity

Many of us who live in inner city Sydney are aware of the crumbling old mansions along the railway line from Central to Strathfield that seemed historically to house hundreds of disadvantaged people. This forms the basis of what most people understand about a boarding house. So what is a ‘new generation boarding house’, how can we shift the perception and offer this type of accommodation in a safe, sustainable and life-enhancing way?

What has most surprised you about boarding house discussion since you’ve been at Shelter NSW?

What’s been interesting is the extraordinary amount of both current information and background material, including well researched papers from Shelter NSW – that is around on boarding houses and the historic reforms that have already occurred. Given the stable size of the demographic that reside in boarding houses, and that their needs are relatively unchanged over the past 20 years, I’m surprised that there seems to be still so much discussion around the limitations of the physicality of the dwellings, yet new generation board houses present a whole new physical world of possibility.

The new generation boarding house responds well to, and indeed improves, the housing situation of the current boarding house user – spatially. A manifest difference to the boarding houses we know, new generation boarding houses, or ‘micro apartments’ provide private self-contained bathroom and kitchen facilities – giving residents autonomy and security and a life free from the basic reality of being unable to lock a bathroom door to fights about food in often filthy communal fridges.

What disappoints you about the broader discussion?

Different states’ definitions, confusing terminology and lack of ongoing awareness and education has allowed this important area of the housing system to remain needlessly complex for new players. Covid 19 has presented to opportunity to really look at this and solve some historic and systemic issues. I think the talk-fest needs to end and we need to start to drive and deliver solutions that are realistic and respond to consumer and community need – a recent example is Foyer by SGCH in Chippendale, which is an example of a New Generation Boarding House.

So what needs to be done to make sure New Generation Boarding Houses don’t repeat the mistakes of old?

We’re at a crossroads and we can see that we need the certainty of legislation and attitudinal change. Recent findings and recommendations from the Aged Care Royal Commission, which share many parallels with this area of housing market failure – are that you need both ‘carrot and stick’ drivers to ensure ongoing and sustainable improvements.   We need to encourage and affirm good operators, including Community Housing Providers and draw closely on the experience of boarding house residents and the workers who deliver services to those people to get it right -continuously.

We need to land on a way of educating the broader community about the intent of the new generation boarding house. In my opinion, this means that we need to agree that new generation boarding houses, do not necessarily address housing affordability but nonetheless are an important part of the housing continuum.

What do you see as the role of Community Housing Providers in the delivery of new generation boarding houses (NGBH)?

I strongly support the community housing sector as the right group to manage all new generation boarding houses. Community Housing Providers (CHPs) have a strong history of providing housing and support. They are experienced in linking people to tailored support and working with communities to make sure their residents are included in and consulted about the type of housing that is most appropriate. They by definition also ensure an element of affordability – albeit coincidently, so as to maintain their PBI status, giving the product an at least 20% discount to a similar market product.

Tell me about New Generation Boarding houses, what’s different?

As said previously, they are micro apartments. The part that is ‘new’ is that they are self-contained. As part of a broader cultural response, it is now understood that people need secure private spaces. Along with agency over tenure, this is an important change to how boarding house accommodation can now be offered.

There’s a growing cohort for whom NGBH is an ideal solution and well regulated and managed they can form a growing and sustainable part of the bridge between social and affordable/market housing.

The great thing about the NGBH – and this is often overlooked – is that the resident is now a tenant they have agency and control over a particular address and the autonomy and protection of existing legislation that goes with that. This point is seldom made strongly enough – they could of course always be bigger, but offer an alternative to forced shared accommodation for single people.

To be able to close one’s door and have control over space, and privacy of an albeit small kitchen and bathroom, is a great solution. To write off NGBH simply on size is crazy, they are a viable and happy solution for many people who prefer a small space to a share house, for example.

At around $3500 per sqm to construct, requiring  larger boarder house rooms will inhibit some entrants to the market, so we need to find the balance between minimum standards for size (most argue not less than 20sqm, even in inner city areas), optimising amenity of smaller spaces, and linking to affordability based on current income support subsidies, including Commonwealth Rent Assistance.

Best saved for another Parity issue  – but worth stating here –  we can’t keep focussing housing product that’s ‘affordable’ while we continue fruitless  discussion and advocacy with government for a reasonable and equitable basic income support that includes a realistic housing subsidy!

How should we respond to community concerns about new generation boarding houses?

I’d like to answer this from a personal perspective. There are a group of people for whom new generation boarding houses are not only a great housing solution, but really the only housing solution. My ‘vulnerable’ nephew lived in an old style, unregulated boarding house in Sydney’s inner west, in a small unlockable room sharing a bathroom and kitchen with older men. It was a most horrifying response to his housing need. Visiting new generation boarding houses recently, I only wish this was around while he was alive. Having access to a very small private space, with support as and when he needed, would have enhanced, and indeed, extended Michael’s life.

You talked about the SGCH Foyer in Chippendale? Is this a good example of how a new generation boarding house can function?

Yes! I’d encourage people to look at this development. It’s in the middle of Sydney, close to transport, education, employment and health hubs. SGCH has purpose-built the Foyer as a new generation boarding house, to respond to two diverse user groups.

On one side of Foyer, is what we know as a Youth Foyer, designed to provide housing and support to 18-22 year olds exiting out of home care (foster care). Support is provided by Uniting Care, 24 hours a day, seven days a week.

The building also has 20 micro apartments for standard affordable housing. I went to a tenant barbeque last week and met some of the new residents. They’re from a range of backgrounds, local employed people, students who are working part time, shift workers, apprentices and young people who have moved from regional areas to study and work.

Overwhelmingly, the tenants were happy with their ‘tiny’ homes, enjoying all the proximity of their places of work and study, free from the worry of share housing. The six or so people I spoke to all said they were happy with a small space and enjoyed socialising together but not having to share bathrooms and kitchens as in traditional share houses or boarding houses. No parking of course!

How is what’s happening in the boarding house sector similar to what’s happening in other areas?

Prior to joining Shelter, I’d worked in aged care and the disability sectors. It’s my observation that there is a general trend towards private spaces and communal recreation opportunities. We see it in individual rooms in nursing homes through to the decreasing trend for dormitory style student accommodation. Unrelated people don’t share bedrooms any more, we certainly don’t share bathrooms, we look for spaces we can cook independently. Boarding houses will be viable into the future if they are not confined from this shift. New generation boarding houses are moving in that right direction.

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‘Foot in the Door’ getting young people into private rentals

For a young person, entering the private rental market for the first time is a daunting and confusing process; navigating inspections, applications, and even establishing rental payments can be an anxiety-inducing exercise for anyone. For our most vulnerable young people, even the idea of ‘going it alone’ can evoke emotional barriers. Regardless of the solutions presented around affordability and bias, rental legislation, the whole process can be very overwhelming for a young person.

We know that creating a positive transition into a private rental can turn those feelings of hesitation and doubt into emotions of excitement and empowerment for a young person who is still establishing their independence.

Specialist Homelessness Services (SHS) support young people to carve out a way for a young person to find stable employment, create relationships, provide shelter and deal with complexed trauma. While SHS services provide this vital role, the real estate sector plays the most crucial role in young people accessing and being successful in a private rental property.

Real estate engagement has been a taboo topic for several years in the SHS sector. With only a handful of successful one-off funded projects of this nature, delivered in a specific location across NSW and even fewer nationally, there was a proven need for a boarder and more consistent approach.

Even with the introduction of private rental subsidies such as Rent Choice Youth and rental guarantee’s, both available through NSW state government initiatives, barriers around the stigma of homelessness from agents remained a constant response. The issues around perceived stigma have been long felt by the SHS sector when trying to place a young person into stable and secure housing. Along with the reality young people are more likely to have a lack of rental history, which further contributes to the challenge of finding a private rental. In 2018 the NSW premier advised a priority of reducing youth homelessness by 2019. Increasing access to the private rental market was a key strategy under this priority. Yfoundations saw this as an opportunity for cross-sector collaboration and proposed the pilot concepts of the NSW wide, Foot in the Door initiative.

Development and design of Foot in the Door

To understand the barriers young people and services were facing in accessing private rental opportunities, Yfoundations consulted further with SHS members and the broader sector to obtain an understanding of how we could improve young people accessing the private rental market.  Simultaneously Yfoundations was working closely with the Real Estate industry to understand the challenges they faced with considering young people for private rentals. Yfoundations received feedback around a lack of rental history and affordability as the significant barriers to accessing a property. Issues of stigma were prevalent from Real Estate agents but more so towards those young people who were currently residing in a shelter, refuge or transitional housing. Some other barriers expressed equally by both SHS service workers and the Real Estate sector were the challenges of maintaining positive relationships with high staff turn over and communications, highlighted by statements like,

“ We used to be able to get many clients into properties when John was at the agency, but since he left it’s like starting all over again every time with someone new, they don’t know what we do, and we just don’t have time to start over continuously.”

The critical considerations for the Foot in the Door initiative were to develop a consistent approach to Real Estate engagement with the potential to be scaled across the state and easily adapted or duplicated nationally.

The Foot in the Door was then designed to:

  • Increase agent’s knowledge on the roles and function of Youth Homelessness Services
  • Provide an introduction to property managers in understanding trauma and youth homelessness

These aims would foster increased communication and relationship building between SHS and the real estate sector. Creating accessibility and uptake of the Rent Choice youth subsidy and improved access to the private rental market for those young people leaving SHS services for which it was suitable.

When reflecting on the learnings of existing work done across NSW we were able to see that the most common way the community sector has sought participation from Real Estate agents was through networking breakfasts in the hopes of building one on one relations.

When designing the Foot in the Door model, taking the elements of what was working well was necessary, however, considerations of the projects ability to be saleable, evaluated and duplicated were vital.

One of the early pieces of feedback in initial consultations with the Real Estate Industry was the need for the SHS sector to speak the same language as the Real estate agents. The first learning in this was something straightforward, in defining our audience; we quickly learnt we needed to be speaking to property managers and not in fact Real Estate Agents as so much of our work had previously referred to. Foot in the Door also had to produce content that could be delivered and relevant to any location across NSW, and simple enough to be understood by even Real Estate administration staff. Key partners for the Real Estate industry also provided input into the development of a potential delivery model. The Real Estate Institute of NSW being instrumental in the core piece of work focusing on training and skills. A secondary element would see a communication strategy created to promote relationships and information share.

What is Foot In The Door 

Foot in the Door is a face to face training program that provides up to date information and resources highlighting key focus area’s in language Real-Estate Agents can relate to.

The key topic areas of learning in the program for agents introduce agents to the challenges of youth homelessness. Exploring the financial and social impacts on young people and the broader community. This element was an important part of developing the ‘what’s in it for me’ for agents.

We realised that many agents didn’t have even a basic understanding of the role of the SHS services, so the possible benefits of working collaboratively with services was not within conception.

Resource videos of lived experience case stories, including genuine agent recommendations were created to demonstrate this highlighting the client, worker, agent relationships working cohesively to support new and existing tenants.

From an ethical perspective, it was important to include some introductory understandings around trauma practice, adapting the content to be trauma-informed leading to trauma informed tenancy management. This outlined theories on trauma triggers and understanding isolated incident, ongoing and vicarious trauma as most relevant for agents. It was hoped that with this knowledge agents could adopt a varied approach to daily interactions with tenants and potentially influence their workplace practice.

Knowledge about available Government Subsides Rent Choice Youth and tenancy guarantees was high on the topics of interest for property managers and this worked in favour when opening the conversation of potentially suitable properties to be offered for lease in promotion of new tenancies for SHS leavers. Property managers were also provided a short workbook with some details of the services available in their local area.


Delivery of Foot in the Door was done across a number of platforms.

Face-to-Face: training sessions were two-and-a-half hours each at five locations across NSW, Sydney, Liverpool, Orange, Port Macquarie and Armidale. Training was hosted in community or Government spaces, with morning/afternoon tea provided to encourage networking.

Webinar: Online delivery was hosted by REINSW with promotion and registrations being carried out through their database of agents and stakeholders.

Roadshow events: Annual CPD training events conducted by REINSW were an ideal opportunity to network with local agents and provided a wide reach for information dissemination.

Events: Significant events held within the Real Estate industry were important to develop the visibility of Foot in the Door concept. This included being an exhibitor Australian Property Management Expo with over 700 property managers in attendance.


This first stage evaluation focused on the relevance, concepts and delivery of the program to property managers, and the potential short-term outcomes of the of the work. The key questions the evaluation aimed to explore were: Are real estate agents satisfied with the Foot in the Door training? Does the Foot in the Door training contribute to changes in real estate agents’ knowledge and attitudes relating to homeless young people?

Property managers that participated in the training were firstly asked a series of questions to establish a baseline attitudinal scale. Secondly post training the same questions was asked along with reflections on training content and knowledge gained. The results outlined the biggest affect was an agent’s likelihood to connect with services after participating in Foot in the Door training. The evaluation also specified participation rates, 150 people attended Foot in the Door training: 43 face-to-face; and 107 through webinar. A further 118 Property Managers were reached through direct contact with the REINSW Roadshow events.

Overall participant satisfaction with the Foot in the Door program was high. The webinar retention rate was 100%; and face-to-face training achieved a net Promoter Score of 64. Post training feedback provided reflected that on average, Foot in the Door significantly improved attendee’s understanding and competency around youth homelessness.

The majority of Real Estate Industry attendees reported improvement in:

  • knowledge about youth homelessness (58%)
  • knowledge about trauma (50%)
  • ability to recognise behaviour associated with trauma (50%)
  • confidence to connect a tenant with a youth worker (75%)
  • knowledge of the subsidies and supports available to young tenants (67%)

Foot in the Door has achieved outcomes beyond what was expected in a short period of time: young people were connected with private rental opportunities; and Property Managers implemented new practices to support young tenants. Further opportunities to improve young people’s access to private rental tenancies were also identified through this pilot.

The Future of Foot in the Door

The outcomes realised through the project went beyond the boundaries of evaluation questions alone, as relationships with the property sector were built at every level and extended to introductions that saw larger new build developers with offers of available properties. With new knowledge of SHS systems, agent’s came to understand the majority of young people make consistent payments to reside in a SHS services, with majority of agents suggesting that a statement proving these payments included with a new tenancy application could possibly be viewed similarly as a rental ledger, somewhat solving this issue. This work also highlighted pockets of opportunity for the development of future work for Yfoundations. We witnessed, SHS engagement with private business, leading to conversations around improvements and engagement with temporary accommodation providers working towards better outcomes for clients, particularly relevant in regional areas. Another area for future exploration for Foot in the Door will look into the development of a broader tenant referral systems aimed at direct property management referral to SHS services. This initiative will identify at risk tenancies for early intervention long before young people are facing evictions or even presenting at services.

The future Foot in the Door program sees property managers and caseworkers working side by side in a co-supporting relationship with common goals and a deep understanding of the challenges being faced by all parties. This can only be done by continuing the availability of this training to the property sector and providing the platform to have impactful conversations with stakeholders such as REINSW. It is inevitable that through this process we will evoke long-term systemic change accoss the wider sector.

Foot in the Door challenges both the property sector and services to work in a truly progressive way and realise common goals and benefits that may not have been apparent until recently. At no other time in history could it be more accurately said “we are all in this together”.

A copy of the full evaluation report from 2019 is available at the Yfoundations website. For more information on the Foot In The Door program please contact Lauren Brown:

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Make Renting Fair: the realities of renting and why tenancy law needs to change

The problem of unfair evictions

Nicole and her family had been living in her rented home in the Shoalhaven for three years when she got an eviction notice. The house had a serious mould problem that Nicole had been asking the real estate to look at for some time without success.

“This house and its mould problem was making my family sick.” Nicole told me, “My daughter has asthma, and the mould really affected her. My son who is a toddler was getting sick every few weeks. I got really sick. All of this was connected to the mould—it’s a very serious issue.”

When Nicole followed up on the repairs for the property with a new property agent at the firm she was told they would talk to the owner. Instead six days later she got given a ‘no grounds’ eviction notice (that is, an eviction with no reason provided).

Sadly Nicole’s story is not an isolated one. Serious mould infestations in rental properties because of a landlord’s failure to conduct necessary repairs are unfortunately also common. Recently renters shared their experiences of mould and renting with the Tenants’ Union for submission to the House of Representatives Standing Committee on Health, Aged Care, and Sport’s recently announced inquiry into biotoxin-related illnesses in Australia. We received more than 100 formal responses from across the country within 48 hours, and they continued to come in at the same volume over the next few days. These included stories of retaliatory evictions for chasing mould repairs along similar lines to Nicole’s experience. Some quick examples:

Mould is a serious health issue. Renters should be able to confidently request repairs to a rental property that will eliminate mould in their homes and ensure the health and safety of their household. But it is clear that tenancy laws in NSW and indeed around the country do not adequately protect renters who assert their rights. Chase repairs and next thing you know you find yourself evicted.

But this is not only about mould. At the Tenants’ Union of NSW, and across the nation-wide network of state-based tenants’ advice services, we talk to tenants every day who report being evicted in retaliation for asserting their rights. These include asking for repairs, looking to negotiate regarding a rent increase, and requesting the landlord give them notice before knocking at their door. Sometimes because of discrimination, or simply a relationship breakdown, their landlord says—or doesn’t say—they just ‘don’t like them’. The result is the same: a lack of action on pressing issues, or a no grounds eviction.

Realities of renting

The landscape of renting has changed—renting no longer fits (if it ever did) with the stereotypical imagined ‘student sharehouse’ or as a stepping stone or transitional ‘phase’ for young people before moving on to purchase a home. In NSW almost a third of all households rent their homes. Those of us renting are doing so for longer and often with kids. A third of all those in the private rental market are classified as ‘long-term renters’—that is, we’ve been renting continuously for ten years or more. A growing number of us recognise we’ll likely be renting for life.

Although there are some advantages to renting, the reality is that people who rent their homes in the private market do not experience the same levels of stability and comfort. Rents are rising and are quickly becoming less affordable. For those on low incomes they have long been unaffordable. Renters move home much more often than people who own their home. One in three renters are likely to have moved home in the last year, and more still (around 40%) have moved three or more times in the past five years. Last year when Choice, National Shelter, and the National Association of Tenant Organisations undertook a survey of renters they found:

  • Almost a quarter of all renters reported ongoing problems with pests, doors or windows that didn’t close properly, peeling paint and loose tiles;
  • Half reported having been discriminated against;
  • One in seven tenants said they held back from asking for repairs because they were afraid of a rent hike or getting evicted; and
  • Around one in ten said they had been evicted for ‘no reason’ at least once since renting.

We need to Make Renting Fair

Clearly tenancy laws have not kept up. They do not offer the protections required to ensure liveable, secure, affordable homes for renters.

It is now almost three years since the NSW Government began a statutory review of the Residential Tenancies Act 2010 to determine whether the law was working effectively and reflects the needs of the community. After a short period of public consultation at the end of 2015, a Report on the Statutory Review was tabled in Parliament mid 2016. Disappointingly the Report did not pick up on a number of the key issues flagged by the many tenants, tenant advocates, and community and consumer organisations who actively took part in the Review’s consultation process. In particular, the Report made clear that the review would not address the need to remove provisions within current tenancy law that allow unfair (no grounds) evictions. The Victorian Parliament has now passed the ‘RentFair’ bill.

Enter #MakeRentingFair. The community campaign—launched last year in June—is backed by a strong coalition of around 100 organisations made up of a mix of community and faith-based organisations, tenants groups and tenant advocates, consumer rights groups, and unions. At the end of last year Inner West Council endorsed the campaign, followed by Randwick City Council earlier this year. The campaign focuses on the issue of unfair (no grounds) evictions. Currently a person who rents their home in NSW can be evicted without being given a reason. Sections 84 and 85 of the NSW Residential Tenancies Act 2010 allow a landlord to issue what is called a ‘no grounds’ eviction notice at the end of a fixed term lease or once the lease is outside of a fixed term. The Tenants’ Union estimate that of the over two million people who rent in NSW, at least 160,000 will experience a ‘no grounds’ eviction while renting.

Unlike grounds for eviction that exist during the fixed term period of a tenancy, such as breach of agreement or sale of premises, tenants can’t dispute the reason for eviction if they are given one, except in very limited circumstances. This means renters have very little protection in the face of retaliatory or discriminatory evictions.

Since we launched the campaign, many people have shared stories about their experiences of receiving a ‘no grounds’ notice. We’ve heard from people evicted for chasing much needed repairs—things like fencing around pools, and significant mould issues; or questioning why their rent increase was so high; or asking the landlord to give them notice when they were coming to the property. Renters have told us consistently that instead of being an incentive for a tenant to comply with their responsibilities, the threat of eviction has a chilling effect on their confidence to assert their rights as renters.

What has the campaign achieved?

The campaign has made good progress in the year since we launched. We have a strong supporter base—both in terms of the coalition of organisations who publicly endorse us as well as the growing number of individual supporters engaging with the campaign. We’ve had excellent media coverage of the issue with renters’ stories about the impact of unfair (no grounds) evictions appearing regularly in the news and helping to build community understanding about the level of insecurity renters face and how ‘no grounds’ evictions undermine the other rights renters have. Significantly we have also seen the NSW Greens and NSW Labor come out strongly on this issue. Both parties have adopted a strong renters rights policy platforms that include removal of unfair ‘no grounds’ eviction as a priority reform. Luke Foley, leader of the NSW opposition, has publicly committed a NSW Labor Government to ending unfair evictions, most recently when speaking at a Renters’ Rights Assembly out the front of Parliament House at the end of June.

Last year the Better Regulation Minister, Matt Kean, conceded ‘no grounds’ evictions were a problem, stating in October: “No-grounds evictions, retaliatory evictions, all these things are currently undermining renters’ rights in NSW.” However the NSW Government continues to avoid dealing with the issue, confirming that they will not be removing ‘no grounds’ provisions when they finally do announce the tenancy reforms coming out of the review of the Act.

Meanwhile, other Governments are improving their Residential Tenancy Acts. The ACT currently has a 26 week notice period for ‘no grounds’ evictions – though unfortunately the longer notice period is not as effective a disincentive against use (and misuse) that you might hope it would be. The ACT Government has made a number of reforms to its RTA in the last 18 months, and a second tranche of reforms is expected to be introduced to the ACT Legislative Assembly in October.

In Victoria, the Government has recently introduced to the parliament of Victoria amendments to its RTA, commonly known as the “RentFair” bill. This legislation requires rental properties to meet minimum health, safety, and energy efficiency standards. Mould will be treated as a priority maintenance issue, and locks, heating, and insulation will be covered. Tenants will have a right to make minor modifications, including anchoring furniture to improve child safety, and the onus will be on landlords to object to tenants having a pet, rather than the other way around. Significantly, the reforms will require that landlords provide a reason when they end a tenancy agreement by removing the 120 day ‘no specific reason’ notice to vacate from the RTA, and only allow the use of an ‘end of fixed term’ agreement at the end of a tenant’s first fixed term. This is a great step forward towards ending unfair evictions.

In June the NSW Parliament unanimously confirmed housing as a human right and recognised their responsibility for providing safe, secure, and affordable housing. Despite this, it seems the NSW Government will miss this valuable opportunity to implement reform that would bring significant improvements to security and stability for people who rent their home.

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